Terms and Conditions

ARTICLE 1: Scope of Application
1.1. These general terms and conditions of Concept Coaching LLC are the only applicable conditions between the parties and apply to all contracts concluded between the parties, as well as any offer made by Concept Coaching LLC, unless expressly agreed otherwise and excluding the terms and conditions of the contracting party, hereinafter referred to as the consumer-customer. These general terms and conditions form an integral part of the contracts and can only be deviated from explicitly and in writing.

1.2. If the agreement with the consumer-customer is concluded remotely, these general terms and conditions will be sent in advance. If the agreement is concluded electronically, the text of these general terms and conditions may be made available to the consumer-customer electronically in such a way that they can be easily stored on a durable data carrier. If this is not reasonably possible, it will be indicated where the consumer-customer can access these terms electronically, and they will be sent free of charge upon request.

ARTICLE 2: Right of Withdrawal for Consumer-Customer
2.1. If the agreement is concluded remotely, the consumer-customer has a right of withdrawal for 14 calendar days without giving any reason and without additional costs, except for any shipping costs, which remain the responsibility of the consumer-customer. After the 14-day withdrawal period, the agreement between Concept Coaching LLC and the consumer-customer becomes final, and (online) courses, seminars, and/or workshops or other training sessions may commence upon proper and prior payment.

2.2. If the consumer-customer wishes to access digital content or training sessions (e.g., a webinar or videos not delivered on a physical medium) within the 14-day period, they explicitly acknowledge waiving their right of withdrawal.

2.3. When purchasing Pura Vida or Pura Vida Pro on a monthly payment basis, the consumer-customer commits to a minimum of twelve payments. Cancellation is not possible after gaining access to the content, and for card payments, access is granted immediately.

2.4. All other agreements between Concept Coaching LLC and the consumer-customer (those not concluded remotely) are deemed to have been established at the registered office of Concept Coaching LLC and do not grant the consumer-customer the right of withdrawal for 14 days.

ARTICLE 3: Liability - Cancellation - Termination - Dissolution of the Agreement
3.1. If the agreement is canceled or terminated by the consumer-customer or Concept Coaching LLC before or during its execution, a compensation fee of 5% of the invoice amount, with a minimum of €150.00, will be due, except in the exceptional case mentioned in Article 2.1. Any additional damages may be claimed if they exceed the stipulated amount.

3.2. In case of payment arrears or dissolution of the agreement, Concept Coaching LLC reserves the right to suspend ongoing or pending services. The agreement may be terminated automatically if either party, after two formal notices, commits or continues to commit a contractual breach. In such cases, a compensation fee of 5% of the total invoice amount, with a minimum of €150.00, may be claimed.

3.3. Concept Coaching LLC cannot be held liable for technical or software errors, outages, or interruptions of products and services. All reasonable efforts will be made to resolve such issues.

ARTICLE 4: Payment - Bonuses
4.1. Each invoice must be paid within 7 calendar days of the invoice date, unless otherwise agreed in writing.

4.2. In case of late payment, an interest of 8% per annum will be charged until full payment is made.

ARTICLE 5: Intellectual Property Rights
5.1. All content and materials of Concept Coaching LLC are protected by intellectual property rights and may not be copied, reproduced, distributed, or published without prior consent.

ARTICLE 6: Access Codes and Lifetime Access
6.1. Access codes and materials are intended exclusively for the consumer-customer and may not be shared with third parties. Any violation will result in termination of access without entitlement to a refund.

ARTICLE 7: Training Dates - Coaches - Seminars
7.1. Training dates and instructors may change due to unforeseen circumstances. Concept Coaching LLC will make efforts to provide alternative solutions.

ARTICLE 8: General Provisions
8.1. The invalidity of any provision of these general terms and conditions shall not affect the validity of the remaining provisions and shall not result in their complete invalidity. The parties also undertake to replace any invalid provision with an equivalent valid provision.

8.2. Concept Coaching LLC commits to using the consumer-customer’s personal data only in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons regarding the processing of personal data and the free movement of such data, repealing Directive 95/46/EC.

8.3. Any disputes arising from the agreement with the consumer-customer shall be handled by the courts of the United States.

8.4. All agreements concluded with the consumer-customer are governed by the laws of the United States.

8.5. The consumer-customer’s data will be removed from the platform after a period of inactivity of at least six months. The last login into the system is considered a measure of "activity."